Terms of use and Privacy Policy

Any changes to these terms and privacy policy will be made without notice.

This policy has been updated on the 24th May 2018 to aim to comply with GDPR regulations.

If you do not agree with the Terms, please do not use this web site. If you use the web site, your conduct indicates that you agree to be bound by the Terms.

Copyright Notices

The copyright in the contents of all the pages in this web site is owned by Roots Floral Designs.

Conditions of use of the web site

Except as stated below, the contents of this web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Roots Floral Designs. You may not distribute, display or copy any of the contents of the pages contained in this web site to third parties including, but not limited to ‘caching’ any material on this web site for access by third parties and ‘mirroring’ any material on this web site.

You may print or download to disk the contents of a page of this web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this web site for the purpose of viewing it while connected to the Internet.

Exclusion of liability

The information contained in this web site is only for informational purposes. Roots Floral Designs does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site.

In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site. Roots Floral Designs makes no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program.

The pages contained in this web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.


In the event of supply difficulties, we reserve the right to substitute flowers and packaging with items of equal quality and value.

Registration of Personal Details

When you fill in a form on this web site, you provide Roots Floral Designs with personal information that allows us to respond to your request. This may include your name, company, position, phone number and email address. By submitting the form, you agree that you have read this privacy policy and accept the terms contained therein. Any changes to these terms will be notified on this page with at least 30 days’ notice.

When do we collect your data?

When someone visits this website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to different parts of the site and for system administration purposes. We collect this information in a way which does not identify anyone.

We do not make any attempt to find out the identities or personal information of those visiting this website without making that clear, and we will not associate any data gathered from this site’s logs and analytics with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be up front in requesting this data.

When you order with us online, over the phone or in our shop we will usually take the following details:

– Your email address and phone number, to make contact with you if needed regarding your order. This will not be used for anything else or passed on to any third parties.

– The recipient’s name and address. This will not be used for anything else or passed on to any third parties.

– No payment details will be kept when ordering in person or over the phone

– Any online payments, where payment details are entered, are done so through the website of our secure payment partner Worldpay

When you order with us and want to use a relay company to send flowers to another area of the country, we will have to pass on the recipients details to our relay company Direct2Florist to allow them to fulfil your order. Please see their privacy policy to see how they will look after your information.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The cookies used on this website are as follows:

Google Analytics. Google Analytics is a web analytics tool that helps us to understand how visitors engage with this website. It enables us to view a variety of reports about how visitors interact with the website so that we can improve it.

Google Analytics uses first-party cookies to track visitor interactions. We then use the information to compile reports and to help us improve the site and target our marketing.

These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can find out more about Google analytics and its policies at www.google.co.uk/intl/en/analytics/privacyoverview.html

You can opt out of Google Analytics without affecting your use of this website – for more information on opting out of being tracked by Google Analytics across websites you use, visit this Google page: tools.google.com/dlpage/gaoptout

YouTube. We sometimes embed videos via YouTube, and pages with embedded videos may set cookies on your computer, which are used to track interactions e.g. the number of times a video has been watched or shared. To find out more please visit YouTube’s embedding videos information page and privacy policy:


Cookies for Registration and Login. This website uses cookies for registration and login to authenticate you as a registered user, giving you access to your profile / account and certain areas of the website which you need to be registered to use. These are an essential part of the website’s normal functioning, and some parts of the website may not work if they are blocked.

Advertisements and Affiliate links. The website may use Google Adsense and Doubleclick (Google) for advertising and this will set cookies which are used to report on how the adverts shown are performing.

You can find out more about Google and its policies and principles in relation to advertising at: www.google.com/policies/privacy/ads/

We are members of affiliate networks that track links between this website and other websites. These networks use cookies to track any sales that we refer to those websites and are anonymous, meaning that they don’t identify you personally. For more information on affiliate cookies please see this website: www.iab-performance-marketing-explained.net/what-cookies-do/

IP Addresses

Roots Floral Designs web site logs IP addresses (the location of your computer on the Internet) for systems administration and troubleshooting. The sequence of pages visited may be used to improve the site structure and layout.


Roots Floral Designs will not send you any promotional emails about products offered by the company or announcements pertaining to our products – unless you request them.

Data Security

To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online.

Policy on sharing Information

Roots Floral Designs does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance
with Legal Process (below). Roots Floral Designs will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.

Compliance with Legal Process

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.

Removing and Correcting Personal Information

Upon request, Roots Floral Designs will:

a) remove your personal information from our database;
b) correct personal information that you state to be erroneous;
c) allow you to opt out of further email contact.

Please send opt-out and change-of-details requests here.

External Sites

Roots Floral Designs is not responsible for the content or the privacy policies of any web sites to which it may link.

Law governing the Terms

Use of this web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.


The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this web site and its use and these Terms.

Where national regulatory authorities have jurisdiction over the contents of this web site, Roots Floral Designs has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this web site complies with the regulatory regime of countries from which the pages in this web site should not be accessed.


If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.

Registered Office

Registered office:

Roots Floral Designs
1 Broad Quay

Usage of this web site constitutes acceptance of our privacy policy and standard terms of use.